CUSTOMER SUPPLIED GARMENTS

DUE TO THE NATURE OF EMBROIDERY AND CUSTOM APPAREL, IMPRINT SHOP CANNOT GUARANTEE SPECIALTY GARMENTS BROUGHT IN BY CUSTOMERS. PLEASE NOTE THAT BY CHOOSING OUR COMPANY FOR YOUR BUSINESS YOU UNDERSTAND YOU ARE ACCEPTING THE RISK OF LOSING ANY SPECIALTY GARMENTS TO EMBROIDERY MISHAPS AND DESIGN MALFUNCTIONS.

IMPRINT SHOP IS NOT RESPONSIBLE FOR REPLACING ANY DAMAGED GARMENTS BROUGHT IN BY THE CUSTOMER. AN EVEN EXCHANGE WILL BE OFFERED TO THE CUSTOMER IN THE CASE THE FINALIZED GARMENT DOES NOT REFLECT THE APPROVED PROOF. WE RESERVE THE RIGHT TO REFUSE TO DECORATE CUSTOMER SUPPLIED GARMENTS.

APPROVALS

ALL EMBROIDERY DESIGNS ARE REQUIRED TO BE APPROVED BY THE CUSTOMER PRIOR TO STARTING FULFILLMENT OF THE ORDER. IMPRINT SHOP WILL PROVIDE A PROOF OF THE DESIGN TO THE CUSTOMER FOR APPROVAL AND SIGN OFF.

ONCE THE DESIGN HAS BEEN APPROVED, THE CUSTOMER CANNOT MAKE ANY FURTHER
CHANGES TO THE FOLLOWING:

• DESIGN
• COLOR
• PLACEMENT
• SIZE

SHOULD THE CUSTOMER WANT TO MAKE ANY CHANGES, AN ADDITIONAL FEE MAY BE APPLICABLE.

RETURNS/EXCHANGES

RETURNS AND EXCHANGES ARE DONE ON A CASE-BY-CASE BASIS. IN THE EVENT THE FINISHED PRODUCT DOES NOT REFLECT THE APPROVED PROOF, IMPRINT SHOP MAY OFFER TO EXCHANGE THE GARMENT FOR A REPLACEMENT OR A DIFFERENT PRODUCT.

CUSTOMER HAS 7 DAYS FROM THE DAY THEY RECEIVE THE PRODUCT TO BE ELIGIBLE FOR AN EXCHANGE OR REFUND.